Refund policy

We accept returns within 14 days of delivery, for items in their original condition that have not been worn, altered or washed, without make-up marks and with all tags attached. We reserve the right to refuse returns if these conditions are not met.

Should you wish to return your item(s), please contact our team first so we can send you the instructions coolet@catarinamacedoferreira.com

For international returns please mark clearly "No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may applied and the amount will be deducted from your merchandise refund.

Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

We do not offer exchanges. Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable.